INFO ON RETURNS

You can request a return directly online in complete autonomy. To make a return it is simple and quick, just fill out the form below by entering all the required fields and press the "SEND" button. You will receive an email to the address you entered as confirmation that your return request has been processed. Subsequently our Customer Service will contact you to complete the return or inform you about the progress of your request.

SUMMARY INFORMATION ON RETURN OF GOODS
  • The first shipment for the return and exchange of goods is free (first return by the Customer, not the Product) except for products on promotion or discount.
  • The second return or exchange is the responsibility of the customer (courier to the home €10 or independent shipping).
  • For products on promotion or on sale it is possible to return and exchange, but the shipment is always at the expense of the buyer.
  • The return or exchange is expected upon notification, no later than 14 days from receipt of the package.
  • For products on promotion or on seasonal sale it is possible to return or exchange, but the shipment must take place no later than 7 days from receipt of the package.
  • The exchange can be made only once for the same product.
  • The items must not have been worn and must be returned with the original label.
  • The items must be carefully packaged and sent back with appropriate packaging.
  • The returned items will be checked and only after the inspection will the refund or exchange of goods take place.
  • The Customer must send the returned products to the address: VASO srl, Via Cellini 5, Busto Garolfo (MI), CAP 20038.
  • For further information contact our Customer Service.
REFUND METHOD

Once we have received the goods and verified their integrity, we will refund you via the payment method selected during the order phase within 10 working days of the notice of withdrawal.